Política de envío

Shipping Policy

Thank you for choosing Cult Webshop. We do our best to ship orders quickly and clearly. Please read the information below so you know exactly how shipping works and what to expect.

Processing Time

Order Processing
We aim to process and ship all orders within 48 hours after payment confirmation.

Presale Items
If an item is part of a presale, this will be clearly stated on the product page and homepage, and different processing times may apply.

Weekends & Holidays
Orders placed on weekends or public holidays may require additional processing time.

Shipping Destinations

We ship to countries within Europe and the UK.
For destinations outside the EU and UK, availability may vary.

Shipping Methods & Carriers

Depending on the destination and order value, we ship using UPS, GLS, CTT express, Correos or standard postal services.

Delivery Time Estimates

Standard Delivery
Orders typically arrive within 5 business days after dispatch.

Delivery times may vary depending on the destination country, remote locations, or local courier operations.

Shipping Costs

Flat-Rate Shipping
Shipping fees are calculated based on the total order value.

Free Shipping
Free shipping applies to orders over €150, unless stated otherwise.

Shipping Address Accuracy

Customers are responsible for providing a complete and correct shipping address at checkout, including:

  • Street name and number

  • Apartment, floor, or unit details (if applicable)

  • A valid phone number required by the courier

Cult Webshop cannot be held responsible for delivery issues caused by incorrect or incomplete address information.

Temporary & Holiday Addresses

If you are shipping to a temporary address (such as an Airbnb, hotel, campsite, or holiday apartment), please make sure the address is suitable for courier delivery.
We strongly recommend adding delivery instructions and ensuring someone is available to receive the parcel.

Cult Webshop cannot guarantee successful delivery to temporary or unmanned locations.

Order Tracking & Delivery Responsibility

Once your order is shipped, you will receive a tracking number via email.
Customers are responsible for tracking their shipment and:

  • Being available for delivery

  • Responding to courier messages

  • Providing alternative delivery instructions if they are not home

Couriers may attempt delivery multiple times or redirect parcels to a local pickup point, depending on their local policies.

Shipping Issues & Returned Parcels

If a parcel is returned to us due to:

  • Incorrect or incomplete address

  • Failed delivery attempts

  • Non-collection or lack of response to the courier

The order will be automatically refunded.

Original shipping costs are non-refundable, and an additional €7 return shipping fee will be deducted from the refund.

Customs Fees & Duties

Orders shipped within the EU and the UK should not incur customs duties or import taxes.

In rare cases (for example, if an order ships from the Canary Islands), duties may be charged. If this happens, customers can send us a copy of the payment receipt, and we will refund the duties paid.

Orders shipped outside the EU and UK may be subject to customs duties, import taxes, or VAT according to local regulations. These charges are the customer’s responsibility and are not refundable.

Delivery Restrictions

PO Boxes
We do not ship to PO Boxes.

Remote Locations
Some rural or hard-to-access locations may require additional delivery time or may not be serviceable. If you are unsure, please contact us before placing your order.

Returns & Exchanges

For information on returns and exchanges, please refer to our Return Policy.

Need Help?

If you have questions about shipping, delivery times, or whether your address is suitable, feel free to contact us before ordering at
info@cultsurfing.com — we’re always happy to help.