CULT Return & Refund Policy

At CULT, we want you to be happy with your purchase. If something isn't right, we're here to help.

Not Sure if It Fits?

Our seat covers are designed to fit a wide range of vehicles. Before ordering, we recommend checking our Compatibility Guide.

If you're unsure whether a seat cover is suitable for your vehicle, please contact us at info@cultsurfing.com with a few photos of your seats. We'll be happy to help you choose the right model and avoid unnecessary returns.

14-Day Right of Withdrawal (EU)

If your order was delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

To exercise this right, simply start your return through our online return portal:

https://track.hive.app/en/cult-surfing/returns

Once you have submitted your return request, you have another 14 days to send the products back.

Return Conditions

You may inspect the product as you would in a physical shop to determine its nature, characteristics and fit.

The product must be returned in good condition.

If the product has been used beyond what is necessary to inspect it, or shows signs of use such as dirt, stains, pet hair, smoke odours, excessive wear or damage, we may reduce your refund to reflect any loss in value.

We recommend returning the product in its original packaging. If the original packaging is no longer available, please use suitable packaging that provides equivalent protection.

Customers are responsible for ensuring that returned products are packed securely. Any damage caused during return transport due to insufficient packaging may result in a reduced refund.

Return Shipping Costs

Customers exercising their right of withdrawal are responsible for a flat return fee of €9.99.

This amount will be deducted from your refund.

Faulty, Damaged, Incorrect or Missing Products

If you receive a faulty product, the wrong item, or if anything is missing from your order, please contact us at info@cultsurfing.com before starting a return.

To help us investigate and resolve the issue as quickly as possible, please include:

• Your order number.

• A photo of the outside of the shipping box.

• A clear photo of the shipping label.

• A photo of the opened box showing all items received.

• Photos of the product and the issue, if applicable.

These photos help us verify the contents of your shipment and investigate the issue with our fulfilment partner. Once we have reviewed your request, we will provide an appropriate solution, including covering any applicable return shipping costs where the issue is confirmed.

Returns After 14 Days

Requests made after the legal 14-day withdrawal period are not covered by our standard return policy.

However, if you have a specific reason for your request, please contact us at info@cultsurfing.com. We review these requests individually and may approve a return at our discretion.

How to Start a Return

European Union (excluding the UK)

All returns and withdrawals must be started through our online return portal:

https://track.hive.app/en/cult-surfing/returns

United Kingdom

If your order was delivered in the United Kingdom, please contact us at info@cultsurfing.com with your order number and the reason for your return.

We will review your request and provide further instructions if applicable.

Refunds

Once we have received and inspected your returned products, we will notify you of the outcome.

If your return is approved under the 14-day right of withdrawal, we will refund:

• The purchase price of the returned products.

• The original shipping cost you paid when placing your order.

The €9.99 return fee will be deducted from your refund unless the return is due to our error or a faulty, damaged, incorrect or missing product.

Refunds are issued to the original payment method within 14 days of receiving and inspecting the returned products, unless otherwise agreed by email.

Please note that your bank or card provider may require additional time to process the refund.