Shipping policy

CULT Shipping Policy

Thank you for shopping with CULT. We do our best to process and deliver your order as quickly as possible. Please read the information below to understand how our shipping process works.

Processing Time

Order Processing

We aim to process and dispatch all orders within 48 hours after payment has been confirmed.

Pre-Order Items

If a product is available as a pre-order, this will be clearly indicated on the product page. Different processing times may apply.

Weekends & Public Holidays

Orders placed during weekends or public holidays may require additional processing time.

Shipping Destinations

We currently ship to countries within the European Union and the United Kingdom.

If your country is not available at checkout, please contact us at info@cultsurfing.com and we'll see if we can help.

Shipping Methods

We work with a range of trusted courier partners. The carrier is selected automatically based on your delivery address and the most suitable shipping service.

Estimated Delivery Times

Most orders are delivered within 2 to 5 business days after dispatch.

Delivery times may vary depending on your destination, remote locations, weather conditions or local courier operations.

Please note that delivery times are estimates and cannot be guaranteed.

Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery destination and order value.

Free shipping is available on qualifying orders where indicated.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

This includes:

  • Street name and house number.
  • Apartment, floor or unit number (if applicable).
  • A valid phone number required by the courier.

CULT cannot be held responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Temporary & Holiday Addresses

If you are shipping to a temporary address, such as a hotel, campsite, Airbnb or holiday apartment, please ensure that someone is available to receive the parcel.

We also recommend providing any delivery instructions that may help the courier.

Unfortunately, we cannot guarantee successful delivery to temporary or unattended locations.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking link by email.

Customers are responsible for monitoring the shipment and, where necessary:

  • Being available for delivery.
  • Responding to courier notifications.
  • Arranging an alternative delivery date or pickup if required.

Depending on the courier, parcels may be redirected to a local collection point after unsuccessful delivery attempts.

Undeliverable & Returned Parcels

If a parcel is returned to us because of:

  • An incorrect or incomplete shipping address.
  • Failed delivery attempts.
  • Non-collection from a pickup point.
  • Failure to respond to the courier.

we will contact you once the parcel has been returned to discuss the available options.

Any additional shipping costs resulting from the failed delivery may be charged before the parcel is reshipped or deducted from any applicable refund.

Customs Duties & Import Taxes

Orders delivered within the European Union and the United Kingdom should not incur customs duties or import taxes.

If customs charges are applied in error, please contact us with proof of payment and we will investigate the issue.

Orders shipped outside the European Union or the United Kingdom may be subject to customs duties, import taxes or VAT according to local regulations. These charges are the responsibility of the customer.

Delivery Restrictions

PO Boxes

We do not deliver to PO Boxes.

Remote Areas

Some remote or hard-to-reach locations may require additional delivery time or may not be serviceable.

If you are unsure whether we can deliver to your address, please contact us before placing your order.

Returns

For information about exercising your right of withdrawal, returning an order or requesting a refund, please refer to our Return & Refund Policy.

Need Help?

If you have any questions about shipping, delivery times or whether we can deliver to your address, feel free to contact us at info@cultsurfing.com.

We're always happy to help.